All Collections
FAQ's and Troubleshooting
How to fix Text or Image not showing up when shared on Social platforms
How to fix Text or Image not showing up when shared on Social platforms

Sometimes, even if everytihng is set up correctly when sharing a post or a page to Social Platform the image or the text will not show up.

Eduard Ungureanu avatar
Written by Eduard Ungureanu
Updated over a week ago

If the post or page was already shared on Facebook and it's not showing the right preview image, also known as Cover Image, or you want to switch things up, the changes might not be visible.

That's because Facebook relies on its cache; sometimes, it needs a good clearing to display the right image from your website.

For cases like this, Facebook provides a tool called Facebook sharing debugger.

How to use Facebook sharing debugger

  1. Go to Facebook Sharing Debugger by clicking on this link

  2. Grab the URL of your page or post and paste it into the Sharing Debugger field

  3. Click on the Debug Button.

Look for the Time Scrapped option.

Scrapped Time

If the time/date is in the past, click on Scrap Again to clear the page from Facebook's Cache and the new meta information is correctly indexed by Facebook.

Did this answer your question?