If you encounter any problems after installing or updating a 3rd party plugin, there's likely a conflict happening.
Checking for plugin conflicts is usually the first step in troubleshooting any WordPress issue. Please follow the below steps in such cases:
It's recommended that you fully back up the website before making any changes.
Go to WordPress Dashboard → Plugins
Click on the Active tab
Select all active plugins
Choose the Deactivate option from the dropdown
Click on the Apply button.
Important Note: Do not deactivate important plugins that might take your whole site down, like SSL plugins.
If you are using a caching plugin, please make sure to clear the cache from the plugin settings before deactivating that plugin.
If the issue is not fixed after deactivating ALL plugins, it is not a plugin conflict; something else is causing the problem. In this case, please contact our Support Team.
If the issue gets fixed after deactivating ALL plugins, proceed to the following steps:
Go back to the plugin's page and click on the Recently Active tab
Enable each plugin one at a time
After plugin activation, refresh the site and see if the issue appears
Repeat steps 2 and 3 to identify the plugin that creates the issue.
Once the offending plugin is found, check if it works as expected while a default WordPress theme is active:
Go to WordPress Dashboard → Appearance → Themes
Activate any of the WordPress default themes, such as Twenty Twenty-Four
Check if the issue still exists. Make sure the offending plugin is still active.
If the issue occurs with the default WordPress theme as well, the problem is with the plugin itself, and you need to contact the developer of that plugin. You can also find an alternative plugin on the WordPress Plugins page.
If the plugin is working fine with the default WordPress theme but not working fine with Divi only, in that case, you need to contact the plugin developer first and report the issue, as they know better their plugin's code.
They can quickly check where the conflict is, and if it is something to be fixed at their end, they can fix it. If they suggest anything specific to be fixed at our end, please let us know their findings, and we can update our development team to fix those issues.