Navigating technical issues can be challenging, but Elegant Themes offers a robust support system to help. Whether you’re using Divi, Extra, or any other Elegant Themes product, our support team is ready to help.
This article will guide you through our live chat system, ensuring you get the assistance you need promptly and effectively.
Note: If you purchased Divi VIP after you opened a support request, you will need to open a new one to receive VIP Support.
How to Open a Support Request
Click on the Pink chat icon
at the bottom-right corner of our websiteClick on the Send us a message option
Choose one of the available options (depending on the nature of your request):
Support - to get in touch with our Support Team
Sales - to get in touch with our Sales Team
Account/Billing - for any questions regarding your Elegant Themes Account or any Billing related questions
Need Priority Support? - If you are not a Divi VIP Customer, this option allows you to become one from the Support Chat window.
Pro Tips:
To ensure that our Support Team has all the details they need, make sure you include the Website URL in your initial message.
In many cases, our Support team will need access to your website. Ensure the Remote Access option is enabled in Divi → Theme Options → Support Center.
Check out the Best Practices to Request Support article, which outlines the best practices for requesting assistance and helps you get the help you need promptly and effectively.
Note: If you close the chatbox, don't worry. You will receive our response via email automatically, and your message will not be lost.
Your Previous Conversations
Click on the Messages option
Click on any of the Chats that appear in the Messages List
Your conversation history will always be available, and any messages sent by email or chatbox will be included. You can also request a text transcript of any conversation from our Support Team.
Searching Our Help Center
You can quickly search through a list of help articles using the search field when you open the chatbox or browse the entire help center here.