Importing pre-made layouts can save time and enhance the design of your WordPress site, but sometimes, you may encounter issues that prevent successful imports.
In this article, we will help you troubleshoot and resolve common problems that may arise when importing premade layouts in Divi.
Clear your browser and website's cache
This includes:
Plugin Cache
CDN Cache
Server-side Cache
Notes:
Clearing the Server-side cache will require involving your hosting support team.
Clearing the CDN cache will require involving the provider's CDN support team.
Browser Add-ons
Browser add-ons can often cause problems when loading layout packs. If you are using Google Chrome, try loading the pre-made Layouts using an Incognito Window or try switching to a different browser such as Firefox.
The server's PHP upload maximum size limit was reached
Premade layouts may be larger than your default PHP upload limit and will fail to load until that limit is increased on your server. Check the following video for more details.
In addition, you can check the WordPress Upload Limit article for more details.
Consider switching to Divi Hosting
We partnered with our favorite WordPress hosts to create the best hosting solution for Divi. On Divi Hosting, PHP upload limits and maximum PHP execution times are already sufficient, so you don't need to worry about layouts not loading. Plus, Divi Hosting comes with Divi pre-installed and activated automatically 😄