Keeping your theme and plugins up-to-date is crucial for security and functionality, but sometimes, update notifications can go missing, leaving your site vulnerable or outdated.
If you are sure a newer version of our products (Divi, Extra, Monarch, or Bloom) is available, yet you do not see any update notifications when going to WordPress Dashboard → Updates, then the problem is most likely that the theme's or plugin's folder name has been changed
Examples:
If you're using the Divi theme, you must ensure the folder is called Divi and not any other names such as Divi-2, Divi-old, Divi-new, etc.
If you're using the Extra theme, you must ensure the folder is called Extra and not any other names such as Extra-2, Extra-old, Extra-new, etc.
Check if the Theme folder is correctly named
Go to WordPress Dashboard → Appearance → Theme
Hover over the Customize button (if Divi is already enabled) or check the Live Preview button (if Divi is not the active theme)
Check the path in the browser's bottom left corner
If it's different than Divi or Extra (depending on the theme you use), you will need to download the latest version from your Elegant Themes account and install it as a normal theme.
After the installation is done, you should receive future updates.
Note: After installing it, make sure to remove the old copy with the wrong folder name.
Check if the Plugin folder is correctly named
Go to WordPress Dashboard → Plugins → Installed Plugins
Hover over the Activate, Deactivate, or Delete hyperlinks
Check the path in the browser's bottom left corner
Depending on the plugin you use, the Path should include:
divi-builder - for the Divi Builder plugin
bloom - for the Bloom plugin
monarch - for the Monarch plugin
Notes:
If you have the correct folder name and still don't receive any notifications, you may be using a very old version of Monarch and Bloom. You can disable them temporarily, and you should see the updates showing up for the other products(e.g., Divi or Extra).
If you use very old versions of Bloom, Monarch, or Divi Builder plugins, you can deactivate them, delete them, and reinstall them after downloading the latest versions from your Elegant Themes account.
Also, make sure to check the How to Fix Theme and Plugins Updating Issues article in case you see the update notification.