What is Device Linking?
Device linking is a security mechanism designed to restrict account access to a set of user-approved devices. Your Elegant Themes account becomes associated with the unique identifiers of your chosen devices - such as your smartphone, laptop, or tablet.
Any login attempt from an unrecognized device triggers additional verification steps or is blocked entirely, ensuring that only you, using your trusted hardware, can access your account.
This feature adds a layer of protection beyond traditional passwords, addressing vulnerabilities like stolen credentials or phishing attacks.
How Device Linking Works on Elegant Themes
With the introduction of the feature, the last device you are logged in from should have already been added to the Linked Devices list.
However, if you have not logged in recently or you are attempting to log in from another device, upon entering your username and password and your 2FA (two-factor authentication) code, you will be met with a "Link Your Device" message:
The message is there to inform you that a device confirmation email has been sent to your account's email address. Within minutes, the confirmation email should arrive.
If the email does not arrive in the 5-minute time window, use the "Re-Send Email" option to send another device confirmation email.
Here's an example confirmation email:
Clicking on the "Confirm & Link Device" button or the "link this device and log in" link, like the ones shown in the example email, will confirm the device you used to log into your account.
Upon clicking and successfully linking a device, you will be directed to a page and greeted by a confirmation message with links leading to your Elegant Themes Members Area and directly to the Linked Devices panel:
Managing Linked Devices
At any time, you can access the list of your linked devices and, if desired, unlink them. The Linked Devices panel is in your Elegant Themes Members Area > Account Details, under the Security tab.
The Security panel shows information on linked devices, the option to unlink them, but also information on your active logon sessions:
Frequently Asked Questions (FAQ)
What if I don’t have access to my email?
What if I don’t have access to my email?
If you can’t access the email tied to your account for verification or recovery, contact the Elegant Themes Support Team. We’ll help regain access securely.
Can I disable device linking?
Can I disable device linking?
No, device linking is a permanent security feature to ensure your account stays protected. This choice prioritizes safety, though you can still manage your linked devices freely.
Can I change my account email address?
Can I change my account email address?
Yes, you can update your email address in the Accounts section of your Elegant Theme Members Area.
I didn’t receive the verification email?
I didn’t receive the verification email?
If a verification or recovery email doesn’t arrive, check your spam or junk folder first. If it’s still missing and you have already tried the "Re-Send Email" option, reach out to Elegant Themes support for assistance - we can then investigate further.