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FAQ's and Troubleshooting
FAQ's and Troubleshooting

A curated list of the most commonly asked questions from Elegant Themes customers.

Vlad avatarCristi avatarAndrei N avatar
13 authors259 articles
Adding Divi Icons Anywhere You Want
Custom Fonts Aren't Working
How To Fix Cloudflare's Rocket Loader Conflict With jQuery
Cumulative Layout Shift - CLS
Make Divi Accordions Closed by Default
Divi Slider Module With Uncropped Images
Infinite Scroll for Divi Woo Products module (aka Shop module)
Move Your WordPress Website To A New Host With No Downtime
Preload ET Icon fonts (modules.ttf) for Divi
Customizing Divi Blog module to add Custom Fields
Customizing Divi Blog module to change the order in Alphabetical order
Moving Blog module in Child theme
How to use WPML to translate the Theme Builder Layout
Bottom fixed navigation which sticks to the top when the page is scrolled down
How To Add Mailchimp Groups To The Divi Optin Module
Add Privacy/Confirmation Checkbox To Contact Form & Email Optin
Blog Module equal height grid "boxes" with JavaScript
How To Show / Hide Menu Items On Desktop Or Mobile Devices
Changing The Order Of The Divi Portfolio Items
Change The Video Module Overlay Play Icon With Image
How to enable Products and other post types in Divi's Search Module
How To Open The Social Links In A New Tab/Window
How to enable the Fixed Navigation Bar on Tablets and Mobile devices
Why Background Image Size Changes And Gets Cropped
How To Replace The Pipe " | " In The Blog Meta Tag - Divi
How To Make The Mega-Menu titles clickable in Extra
How to get masonry layout for archive / category pages
Warning: Error while sending QUERY packet
Customizing The Subject Of The Contact Form Module
How to customize the WooCommerce product images
How to use the Contact Form "Message Pattern"
I Lost All My Divi Theme Options & Customizer Settings
How To Disable AJAX In The Blog Module
Wrong active menu items color on a one-page website
I can't upload WOFF / EOT / SVG font files in Divi
Sorry, you are not allowed to upload this file type.
Moving Contact Form Module To Child Theme
Applying CSS changes For A Specific Screen Resolution
How to take a backup of your website
How To Delete All Accounts From Bloom Or Divi Email Module
How to use the Divi Dot Navigation
My slider module isn't responsive
Where do I find what Divi version I have?
Email isn't included in the Contact form message
Recreating Elegant Themes "Hover" example
How to create a one-page website with Divi
How To Fix Slow Loading Websites
Google Maps JavaScript API error: RefererNotAllowedMapError
Integration Tab in Theme Options
How To Reduce Spacing In Divi
Opening Divi Modules In A Lightbox
Google Map Won't Load
How to adjust padding across all modules
How to Add Font-Awesome Social Icons to Divi’s Primary Menu
How to Scroll to and Open a Toggle with Anchors Link located on the same page in Divi
How to create a staging site
How to create and use the "Ken Burns Effect" in Divi
Correct Translation Errors
The Custom CSS Option
How to fix the "Your Elegant Themes subscription has expired" error
How to change a global section / row / module to non-global
How To Add Zoom-In Hover Effect To The Image Module
How to change your website language for RTL support
How to Vertically Align Content in Divi
How to Build Extra Theme Homepage
Third-Party Plugin Conflict Troubleshooting
My text is wrapping / not looking good on Phones
This file should not be imported in this context
How do I use the Divi Backend Builder?
My Divi Builder has disappeared?
Error When Updating, Can't Update
Premade Layout Packs Won't Load
Visual Builder Doesn't Load
Website Looks Different in Builder
How to translate the Divi Theme
Gallery Images Are Being Cropped
How to add CTA button to the header
How to change your logo when you scroll
Can't save Divi Builder content with WordFence plugin enabled.
Divi Header Jumping / Moving On Page Load
My Page Content Got Deleted By Mistake
Can I use the same API key for more than one website?
Setting up your Primary Menu
Custom Header And Footer
Video Background is not working
What's the difference between Divi and the Divi Builder?
I can't download a zip file
Google Crawl error "et_core_page_resource="
MailChimp Troubleshooting
I don't get update notifications
Change Blog Module Columns number
Troubleshooting Plugin Conflicts
Equalize Pricing Tables Height
Text Formatting Changes When I Save
How To Add Additional CSS Classes To Divi Modules
Optimizing The Divi Layouts For Certain Mobile Devices
Pclzip_err_bad_format Error When Uploading Theme
Website Looks Different After Updating Divi
How To Add A Dropdown Menu
How to Display a Different Logo on Mobile
How to change the footer links in Extra
How to fix the HTTP image upload error
How to select a page as your homepage
How to Disable Top Tier Dropdown Menu Links
How to change your maximum upload file size
Divi Builder Module Visibility Option
How To Add A Favicon To Your Website
White Screen Of Death. My Website Crashed
Different Layout For Small Screens
Website Doesn't Look Good On Mobile
Optimizing Background Images For Small Screens
How to Create a Full Screen Slider with Divi
How To Import Posts & Pages From One WordPress Website To Another
What is the ideal image size for Divi Websites?
How To Add More Social Icons To Divi Default Header And Footer
Website is Stuck in Maintenance Mode
My Icons Are Broken
How To Fix “Error Establishing A Database Connection” In WordPress
Images Have Disappeared
Builder Error - Could Not Be Displayed
Blog Featured Images Are Being Cropped
How do I change the footer credits in Divi?
My Custom CSS Isn't Working
Comments not appearing on posts
Comments not appearing on pages
How to add "Add to Cart" button in Divi shop pages
How to add a site description under your logo
My Changes Don't Save In The Builder
How To Enable Pinch To Zoom On Mobile
The Divi Builder Disappeared
Blog Page not changing when built with Divi Builder
Rows Aren't Full Width
Equalize Column Heights Isn't Working
How To Make A Child Theme
How to add more columns to Divi Builder
How To Reinstall A Theme
Add Google Analytics & Other Tracking Codes To Your Website
Divi Builder Timeout Error
PHP Memory Limit Error
Oops it, looks like the Divi Builder failed to load
Contact Form Doesn't Send Emails
Mixed Content SSL Errors / Images not showing
500 Internal Server Error
How do I clear my browser cache?
How do I Activate the Divi Builder?
How to add icons to the Menu items using FontAwesome SVG files
Our Support System Explained
How To Add Image Caption Below The Image Module
Style contact form success/error message
Hiding contact form title on successful submission
How To Control Line Breaks in Your Text
Scroll up the contact form upon clicking on the submit button
Adding Divi Modules Next To Each Other
Disabling Clickable Links In The Divi Blog Module
How To Create A Carousel Using Divi Modules
How To Make A Vertical Divi Menu
How To Display Different Menus On Different Screen Sizes
How To Add Icons To The Blog Module Elements
Reposition The Published Date Above The Featured Image In The Blog Module
Reposition Category Above The Featured Image In The Blog Module
Reposition The Author Above The Featured Image In The Blog Module
How To Make A One Field Horizontal Divi Email Optin Module
How To Reorder The Divi Blog Module Image, Title, Meta, Excerpt and Button
How To Move The Toggle Module Icon To The Left
How To Move The Accordion Module Icon To The Left
How To Fix The “Stylesheet Is Missing” Issue In Divi
Hiding the Divi Header or Footer on Specific Pages: A Step-by-Step Guide
Adding Corner Ribbons to Divi Modules: A Step-by-Step Guide
How to restore deleted or missing Theme Builder template
A Simple Guide to Adding an Excerpt and Read More Button to Divi Portfolio Module Projects
How to Easily Add SEO Breadcrumbs to Your Divi Website with Rank Math
How To Disable Full Site Theme Builder Editing
How To Add Vertical Divider Lines Between Divi Default Menu Items
How To Move The Divi Testimonial Module Image Above Text
How to display a Recent Blog Posts List in the Sidebar using the Blog Module
How To Make The Text Style Editor Options Sticky Within The Divi Builder Module Text Areas
Optimizing Divi's Mobile Column Stacking Order: A Step-by-Step Guide
Styling the Active Menu Item in Divi - Default Header
Reorder Post Types In The Divi Blog Module
Styling the Active Menu Item in the Divi - Menu Module
How To Keep Static Description Text in Divi Slider Module
Where to add PHP code in Divi?
Changing the Menu Module Hamburger Icon to an "X" When Open
How to Display the Search Result Count/Number within the default Search Results Page
How to Display the Search Result Count/Number within the Search Results Template of Theme Builder
Creating a Browser Back Button in Divi: Step-by-Step Guide
Adding a Download Button Icon to the Divi Audio Module: A Step-by-Step Guide
Adding a Button to a Divi Blurb Module: Step-by-Step Guide
How to Roll Back Divi to the previous version
How to change the Blurb module content width
How to change bullet list icons
Where to add CSS code
How to disable auto-updates
How to set up Google Analytics in Divi
How To Expand And Collapse Text In Divi
How To Create A Custom 404 Page In Divi Using Divi Builder
How to Add A Phone Call or Text Button In Divi
Uploading Custom Divi Background Patterns and Masks
Adding Current Post Category And Tags In Divi
How To Apply CSS To A Single Page In Divi
Deactivate Animation On Mobile
Visual Tab in the Text editor module is not working
How to change blog post style based on the category in the Blog module
How to create a horizontal inline Email Optin
How to Resolve the Issue of Number '3' or Letter 'a' Displaying in the Divi Menu
How to fix Text or Image not showing up when shared on Social platforms
How to troubleshoot the Divi Builder Timeout error
How to Troubleshoot Divi Theme Builder: An Unknown error has occurred.
How to show the cart quantity count in the Menu module
How to visually see all the Fonts available in Divi
How to update the Google Fonts list in Divi
How to recover access to your WordPress admin account if you forgot the login details
How to import sample products in WooCommerce
How to disable the AJAX pagination for the Blog module and update the page URL with the correct pagination URL
How to have numbered pagination on the Blog module
How to disable the Divi's Inline Text Editor
Importing a layout is stuck at 1%
How to add an attachment file option for the Contact Form module
How to customize the width of Divi columns
How to customize H1-H6 headings in Divi
How to prevent receiving empty emails from the Contact Form module
How to change the margin between posts in the Blog module
How to create a list of Related Posts for a single post page with Divi
How to add YouTube as a section background
How to migrate the Theme Customizer settings in Divi
How to make the Slider's module navigation arrows always visible
How to create a transparent and fixed Header layout that overlaps the page's content
How to remove the Image Title while the image is hovered
Calendar plugin for Divi
How to edit the default Divi Footer
How to add Social Share Icons to posts in the Blog module without a plugin
How to include image titles in the Lightbox window for the Gallery module
How to send the Contact Form's message to multiple e-mail addresses
How to replace the RSS feed icon with TikTok icon in the default Divi footer
How to change the Divi Visual Builder default View Mode
How to disable placeholder content for Divi modules
How to change the Divi Visual Builder Interaction mode
How to change the URL(permalink) of a page/post
How to install WordPress and Divi on localhost
How to turn the Blog module into a carousel using Slick Slider JS library
How to customize the Blog Module to include infinite scrolling
How to prevent horizontal page scrolling to the right
How to remove the website field on Divi's comments module
How to enable WordPress debug mode
How to add an Author Box on single posts
How to make a Masonry Blog layout using the Isotope JS library
How to disable elements animation
Is there a popup option within the Divi theme?
How to display the Email Opt-in module's fields inline
How to add a Hover Effect to any Divi element (Section, Row, Module)
How to change the default Background Gradient color stops
How to create a table
Why my website is not visible on Google
How to resolve a 500 error in Divi
How to get my site onto Google
How to fix missing Sections/Rows/Module on phones/tablets
How to resolve Fatal error: Uncaught Error: Call to undefined function get_header
How to add a single background to the entire website
How to remove the suffix number from the page's/post's URL