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FAQ's and Troubleshooting
FAQ's and Troubleshooting
A curated list of the most commonly asked questions from Elegant Themes customers.
+9
152 articles in this collection
Written by
Mitch,
Vlad,
Faycal
and 9 others
How To Fix Cloudflare's Rocket Loader Conflict With jQuery
Optimizing your Divi website page speed using Cloudflare's Rocket Loader can stop the jQuery library from loading in Divi's Visual Builder.
Written by
Goran Cajic
Updated over a week ago
Cumulative Layout Shift - CLS
Written by
Eduard Ungureanu
Updated over a week ago
Make Divi Accordions Closed by Default
This article will guide you to keep all the Accordions in Closed state by default when the Page loads.
Written by
Rijendra
Updated over a week ago
Divi Slider Module With Uncropped Images
This article will help you create Slider Module with uncropped images in all responsive views.
Written by
Rijendra
Updated over a week ago
Move Your WordPress Website To A New Host With No Downtime
Moving your website from one host to another can actually be quite simple
Written by
Goran Cajic
Updated over a week ago
Infinite Scroll for Divi Shop module
Customize to add Infinite Scroll feature to Divi shop module.
Written by
Rijendra
Updated over a week ago
Customizing Divi Blog module to add Custom Fields
You'll learn how to customize the default Divi Blog Module to add custom fields.
Written by
Rijendra
Updated over a week ago
Customizing Divi Blog module to change the order in Alphabetical order
You'll learn how to customize the default Divi Blog Module to change the order in Alphabetical order.
Written by
Rijendra
Updated over a week ago
Moving Blog module in Child theme
You'll learn how to move the default Divi Blog Module to your child theme to customize it later
Written by
Rijendra
Updated over a week ago
What is Divi Hosting?
The Best WordPress Hosting For Divi
Written by
Mitch
Updated over a week ago
How to use WPML to translate the Theme Builder Layout
Easily Translate Divi Theme Builder Layouts into multiple languages using WPML
Written by
Eduard Ungureanu
Updated over a week ago
How to Make Your Divi Navigation Start at the Bottom, Then Stay Fixed at Top When Scrolling - using a Theme Builder Global Header Layout
Written by
Eduard Ungureanu
Updated over a week ago
How To Add Mailchimp Groups To The Divi Optin Module
Groups let you categorize subscribers. Divi Optin Module subscribers can select MailChimp groups for themselves
Written by
Eduard Ungureanu
Updated over a week ago
Add Privacy Checkbox To Contact Form & Email Optin
Add Privacy Checkbox To Contact Form & Email Optin
Written by
Marius
Updated over a week ago
How do I get Divi 4.0?
You get Divi 4.0 for free. All you need to do is update as long as you have an active account.
Written by
Mitch
Updated over a week ago
Blog Module equal height grid "boxes" with JavaScript
Create equal blog grid articles "boxes" with a JavaScript code snippet
Written by
Goran Cajic
Updated over a week ago
How To Show / Hide Menu Items On Desktop Or Mobile Devices
Use different menu items for different device sizes.
Written by
Faycal
Updated over a week ago
Changing The Order Of The Divi Portfolio Items
You can order the portfolio items by title, by date, alphabetically etc...
Written by
Karen
Updated over a week ago
Change The Video Module Overlay Play Icon With Image
How to change the video module’s play icon with a custom image in Divi
Written by
Faycal
Updated over a week ago
How to enable Products and other post types in Divi's Search Module
Written by
Andrei N
Updated over a week ago
How To Open The Social Links In A New Tab/Window
Have the social icons open in a new window for both Divi and Extra
Written by
Faycal
Updated over a week ago
How To Enabled The Fixed Navigation Bar On Mobile Screens
Learn how to enable the fixed navigation bar on small screens so the navigation will be always visible when you scroll.
Written by
Karen
Updated over a week ago
Why Background Image Size Changes And Gets Cropped
The Divi Background Image System. Why background image might be cropped/resized or does not fit perfectly.
Written by
Karen
Updated over a week ago
How To Replace The Pipe " | " In The Blog Meta Tag - Divi
Change the pipe character in the blog meta tag
Written by
Faycal
Updated over a week ago
How To Make The Mega-Menu titles clickable in Extra
How to make the title of posts clickable in the Extra theme mega menu
Written by
Faycal
Updated over a week ago
How to get masonry layout for archive / category pages
Turn your category, tags, search and archive pages to a grid / masonry layout
Written by
Faycal
Updated over a week ago
Warning: Error while sending QUERY packet
Written by
Andrei N
Updated over a week ago
Customizing The Subject Of The Contact Form Module
Learn how to modify the subject of the email that is sent from Divi Contact Form
Written by
Karen
Updated over a week ago
How to customize the WooCommerce product images
Change the shop page product images
Written by
Faycal
Updated over a week ago
How to use the Contact Form "Message Pattern"
How to customize the message body layout with the message pattern option in the contact form module
Written by
Faycal
Updated over a week ago
I Lost All My Divi Theme Options & Customizer Settings
Written by
Andrei N
Updated over a week ago
How To Disable AJAX In The Blog Module
Written by
Andrei N
Updated over a week ago
Wrong active menu items color on a one-page website
When using anchor links out of the box, WordPress will mark them as active links when browsing the page that contains those elements
Written by
Eduard Ungureanu
Updated over a week ago
I can't upload WOFF / EOT / SVG font files in Divi
Only TTF and OTF are supported.
Written by
Marius
Updated over a week ago
Sorry, this file type is not permitted for security reasons.
Can't upload font
Written by
Marius
Updated over a week ago
Moving Contact Form Module To Child Theme
You'll learn how to move the default Divi Contact Form Module to your child theme to customize it later
Written by
Karen
Updated over a week ago
Applying CSS changes For A Specific Screen Resolution
How to apply CSS changes to a specific screen resolution using CSS Media Queries
Written by
Karen
Updated over a week ago
How to take a backup of your website
Back your site up with Updraft Plus
Written by
Faycal
Updated over a week ago
How To Delete All Accounts From Bloom Or Divi Email Module
Clear all of your accounts info (not including stats)
Written by
Faycal
Updated over a week ago
Adding Divi Icons Anywhere You Want
Learn how to add Divi icons anywhere you want
Written by
Karen
Updated over a week ago
How to use the Divi Dot Navigation
Written by
Andrei N
Updated over a week ago
My slider module isn't responsive
Sometimes the Slider module will require some adjustments in order to be 100% responsive.
Written by
Eduard Ungureanu
Updated over a week ago
Where do I find what Divi version I have?
Divi theme version
Written by
Marius
Updated over a week ago
Email isn't included in the Contact form message
Written by
Cristi
Updated over a week ago
Recreating Elegant Themes "Hover" example
Create an awesome hover effect using the Blurb Module
Written by
Eduard Ungureanu
Updated over a week ago
How to create a one page website with Divi
Written by
Andrei N
Updated over a week ago
How To Fix Slow Loading Websites
How to investigate why your website is loading slowly
Written by
Faycal
Updated over a week ago
Google Maps JavaScript API error: RefererNotAllowedMapError
Written by
Andrei N
Updated over a week ago
Integration Tab in Theme Options
Written by
Karen
Updated over a week ago
How To Reduce Spacing In Divi
Reduce space
Written by
Marius
Updated over a week ago
Opening Divi Modules In A Lightbox
Written by
Karen
Updated over a week ago
Google Map Won't Load
Map module is not working
Written by
Andrei N
Updated over a week ago
How to adjust padding across all modules
Adjust the padding of all modules in the same page
Written by
Eduard Ungureanu
Updated over a week ago
How to Add Font-Awesome Social Icons to Divi’s Primary Menu
Enhance the Divi Navigation menu with Font Awesome Social Icons
Written by
Eduard Ungureanu
Updated over a week ago
How to Scroll to and Open a Toggle with Anchors Link located on the same page in Divi
Written by
Eduard Ungureanu
Updated over a week ago
How to create a staging site
Staging websites are used to have an exact clone of a live website, where you can test new things like plugins, updates, etc
Written by
Eduard Ungureanu
Updated over a week ago
How to create and use the "Ken Burns Effect" in Divi
Ken Burns effect
Written by
Marius
Updated over a week ago
Correct Translation Errors
Change your theme strings and words easily without using a child theme
Written by
Faycal
Updated over a week ago
The Custom CSS Option
Where to add custom CSS changes in the Divi theme
Written by
Karen
Updated over a week ago
How to fix the "Your Elegant Themes subscription has expired" error
A few suggestions which you can use to remove the "Your Elegant Themes subscription has expired" message/notification
Written by
Faycal
Updated over a week ago
How to change a global section / row / module to non-global
To make a row, module or section non global on a specific page, please follow the steps below
Written by
Cristi
Updated over a week ago
How To Add Zoom-In Hover Effect To The Images In Divi Modules
Written by
Karen
Updated over a week ago
How to change your website language for RTL support
Having Divi in RTL
Written by
Eduard Ungureanu
Updated over a week ago
How to Vertically Align Content in Divi
Written by
Eduard Ungureanu
Updated over a week ago
How to Build Extra Theme Homepage
Looking to set up your Extra theme install to look like the demo page of Extra theme? Here is the tutorial
Written by
Cristi
Updated over a week ago
Third Party Plugin Conflict Troubleshooting
If your website issue gets fixed after deactivating all plugins, follow this guide to further troubleshoot.
Written by
Cristi
Updated over a week ago
My text is wrapping / not looking good on Mobile
Prevent text from wrapping on mobile
Written by
Marius
Updated over a week ago
This file should not be imported in this context
While importing exported layout it shows file should not be imported in this context error
Written by
Cristi
Updated over a week ago
How do I use the Divi Backend Builder?
Written by
Mitch
Updated over a week ago
My Divi Builder has disappeared?
Written by
Mitch
Updated over a week ago
I cannot see the Divi Builder?
Written by
Mitch
Updated over a week ago
Gutenberg and the New Divi Builder Experience
Written by
Mitch
Updated over a week ago
WordPress 5.0 and using the Divi Backend Builder
How to use the Divi Backend Builder with WordPress 5.0.
Written by
Vlad
Updated over a week ago
Error When Updating, Can't Update
The most common problems that prevent our products from updating.
Written by
Cristi
Updated over a week ago
Premade Layout Packs Won't Load
Premade layouts could be larger than your PHP upload maximum size limit on your website.
Written by
Andrei N
Updated over a week ago
Visual Builder Doesn't Load
Written by
Vlad
Updated over a week ago
Website Looks Different in Builder
After making changes in the Visual Builder my website looks different when exiting the Visual Builder.
Written by
Cristi
Updated over a week ago
How to translate the Divi Theme
How to change the default translations that ships with Divi Theme with the help of a Child Theme.
Written by
Eduard Ungureanu
Updated over a week ago
Gallery Images Are Being Cropped
Gallery Images Are Being Cropped
Written by
Marius
Updated over a week ago
How to add CTA button to the header
You can add a button to the navigation or header with Custom CSS.
Written by
Karen
Updated over a week ago
Custom Fonts Aren't Working
Uploaded custom font file not working
Written by
Mayur
Updated over a week ago
How to change your logo when you scroll
Changing the logo when you scroll can be done with Custom CSS.
Written by
Karen
Updated over a week ago
Can't save Divi Builder content with WordFence plugin enabled.
Wordfence does not allow to save changes
Written by
Cristi
Updated over a week ago
Divi Header Jumping / Moving On Page Load
How to stop the header from jumping.
Written by
Andrei N
Updated over a week ago
My Page Content Got Deleted By Mistake
How can I recover my content if I lost it?
Written by
Marius
Updated over a week ago
Can I use the same API key for more than one website?
Written by
Nicole
Updated over a week ago
Setting up your Primary Menu
How to add page links to your menu
Written by
Nicole
Updated over a week ago
Custom Header And Footer
Written by
Andrei N
Updated over a week ago
Video Background is not working
Fix background video not loading
Written by
Mayur
Updated over a week ago
What's the difference between Divi and the Divi Builder?
Do I need to install the Divi Builder plugin if I'm using the Divi theme?
Written by
Nicole
Updated over a week ago
How can I see which version I'm using?
How to check your theme version
Written by
Nicole
Updated over a week ago
I can't download a zip file
The zip file is downloading as a folder
Written by
Nicole
Updated over a week ago
Google Crawl error "et_core_page_resource="
Written by
Faycal
Updated over a week ago
MailChimp Troubleshooting
Common ways of troubleshooting MailChimp e-mail opt-in problems.
Written by
Cristi
Updated over a week ago
I don't get update notifications
Written by
Cristi
Updated over a week ago
Change Blog Module Columns number
Show 2, 4, 5 posts in a row with the blog module instead of the default 3.
Written by
Faycal
Updated over a week ago
Troubleshooting Plugin Conflicts
How to check for plugin conflicts and best practices on preventing them.
Written by
Marius
Updated over a week ago
Equalize Pricing Tables Height
How to make the pricing table height the same.
Written by
Faycal
Updated over a week ago
Text Formatting Changes When I Save
Text formatting disappears when the page is saved.
Written by
Andrei N
Updated over a week ago
How to Move Your WordPress Website to a New Host With No Downtime
How to migrate your website with no downtime.
Written by
Faycal
Updated over a week ago
How To Add Additional CSS Classes To Divi Modules
Adding custom CSS Classes to Divi modules can be done in the Advanced Module Settings.
Written by
Karen
Updated over a week ago
Optimizing The Divi Layouts For Certain Mobile Devices
Advanced tutorial on using CSS classes and Media Queries to adjust layouts for mobile devices.
Written by
Karen
Updated over a week ago
Pclzip_err_bad_format Error When Uploading Theme
Showing Pclzip_err_bad_format Error When Uploading themes/plugin
Written by
Cristi
Updated over a week ago
Website Looks Different After Updating Divi
Website Looks Different After Updating Divi
Written by
Marius
Updated over a week ago
How To Add A Dropdown Menu
Add a menu item to drop down menu
Written by
Mayur
Updated over a week ago
How to Display a Different Logo on Mobile
Use a different logo on mobile in Divi header
Written by
Mayur
Updated over a week ago
How to change the footer links in Extra
Change copyright text in Extra theme
Written by
Cristi
Updated over a week ago
How to fix the HTTP image upload error
Unable to upload an image due to HTTP error.
Written by
Cristi
Updated over a week ago
How to select a page as your homepage
Setting up your default homepage can be done in your WordPress Dashboard.
Written by
Faycal
Updated over a week ago
How to Disable Top Tier Dropdown Menu Links
Disabling the link on top/parent menu item in case of dropdown menus
Written by
Cristi
Updated over a week ago
How to change your maximum upload file size
Increasing the upload file size limit on your website
Written by
Cristi
Updated over a week ago
Divi Builder Module Visibility Option
Written by
Karen
Updated over a week ago
How To Add A Favicon To Your Website
Upload Favicon to your site
Written by
Cristi
Updated over a week ago
White Screen Of Death. My Website Crashed
Website is showing just white screen after a theme, plugin or WordPress update
Written by
Cristi
Updated over a week ago
Different Layout For Small Screens
Written by
Karen
Updated over a week ago
Website Doesn't Look Good On Mobile
My website looks different on mobile devices.
Written by
Karen
Updated over a week ago
Optimizing Background Images For Small Screens
Written by
Karen
Updated over a week ago
How to Create a Full Screen Slider with Divi
Written by
Mitch
Updated over a week ago
How To Import Posts & Pages From One WordPress Website To Another
Written by
Mitch
Updated over a week ago
What is the ideal image size for Divi Websites?
The Ultimate Guide to Using Images within Divi.
Written by
Mitch
Updated over a week ago
How To Add More Social Icons To Divi Header And Footer
How to add more social media icons to Divi
Written by
Faycal
Updated over a week ago
Website is Stuck in Maintenance Mode
While updating theme/plugins/WordPress, update does not complete and the website shows briefly unavailable for website maintenance.
Written by
Cristi
Updated over a week ago
My Icons Are Broken
Numbers are displayed instead of icons
Written by
Andrei N
Updated over a week ago
How To Fix “Error Establishing A Database Connection” In WordPress
Written by
Mitch
Updated over a week ago
Images Have Disappeared
Images having disappeared are most likely caused by a Javascript conflict.
Written by
Marius
Updated over a week ago
Builder Error - Could Not Be Displayed
Could Not Be Displayed error appear in the Visual Builder
Written by
Andrei N
Updated over a week ago
Blog Featured Images Are Being Cropped
Featured images are being cropped
Written by
Eduard Ungureanu
Updated over a week ago
How do I change the footer credits in Divi?
Change the default footer credits in few easy steps
Written by
Eduard Ungureanu
Updated over a week ago
My Custom CSS Isn't Working
Custom CSS doesn't get applied
Written by
Eduard Ungureanu
Updated over a week ago
Comments not appearing on posts
Written by
Mitch
Updated over a week ago
Comments not appearing on pages
Written by
Mitch
Updated over a week ago
How to add "Add to Cart" button in Divi shop pages
You can easily add the "Add to Cart" button in your Divi shop pages.
Written by
Faycal
Updated over a week ago
How to add a site description under your logo
Written by
Faycal
Updated yesterday
My Changes Don't Save In The Builder
There are few common reasons why changes do not appear on the front end.
Written by
Andrei N
Updated over a week ago
How To Enable Pinch To Zoom On Mobile
By default the pinch to zoom on mobile phones is disabled in Divi.
Written by
Marius
Updated over a week ago
The Divi Builder Disappeared
The Divi Builder is not visible or absent or not showing up in the WordPress Dashboard.
Written by
Marius
Updated over a week ago
Blog Page not changing when built with Divi Builder
Blog page does not reflect the changes or shows the Divi modules added on it.
Written by
Cristi
Updated over a week ago
Rows Aren't Full Width
Any row inside a normal section can be set to full width.
Written by
Eduard Ungureanu
Updated over a week ago
Equalize Column Heights Isn't Working
Need all the columns from a row to have the same height regardless of the content from each column.
Written by
Eduard Ungureanu
Updated over a week ago
How To Make A Child Theme
A child theme is used when you plan to change or add new functionality to your theme.
Written by
Eduard Ungureanu
Updated over a week ago
How to add more columns to Divi Builder
Get as many columns in Divi as you want, up to 6 by default and you can have more.
Written by
Faycal
Updated over a week ago
How To Reinstall A Theme
Written by
Vlad
Updated over a week ago
Add Google Analytics & Other Tracking Codes To Your Website
Written by
Vlad
Updated over a week ago
Divi Builder Timeout Error
The Divi Builder TImeout Error occurs when the builder fails to load because of an unknown error.
Written by
Vlad
Updated over a week ago
PHP Memory Limit Error
The PHP Memory Limit Error will output when a PHP script is trying to use more memory than the server allocates, usually by default.
Written by
Vlad
Updated over a week ago
Oops it, looks like the Divi Builder failed to load
The Divi Builder not loading may be caused by a number of different things.
Written by
Mitch
Updated over a week ago
Contact Form Doesn't Send Emails
Email deliverability problems can be caused by the server configuration or your email client spam filters.
Written by
Vlad
Updated over a week ago
Mixed Content SSL Errors
These errors occur when resources are loaded from an unsecured HTTP connection on a SSL enabled website (HTTPS connection).
Written by
Vlad
Updated over a week ago
500 Internal Server Error
The 500 Internal Server Error is a general server error that indicates something is wrong, but the server could not be more specific.
Written by
Vlad
Updated over a week ago
How do I clear my browser cache?
Tutorials on how to clear your browser cache.
Written by
Mitch
Updated over a week ago
How do I Activate the Divi Builder?
You can enable the Divi Builder in your pages and posts.
Written by
Mitch
Updated over a week ago
Our Support System Explained
If you close the chat box, don't worry, you will receive our response via email automatically.
Written by
Mitch
Updated over a week ago