All Collections
FAQ's and Troubleshooting
FAQ's and Troubleshooting

A curated list of the most commonly asked questions from Elegant Themes customers.

Mitch avatarVlad avatarKaren avatar
13 authors262 articles
Adding Divi Icons Anywhere You Want
Custom Fonts Aren't Working
How To Fix Cloudflare's Rocket Loader Conflict With jQuery
Cumulative Layout Shift - CLS
Make Divi Accordions Closed by Default
Divi Slider Module With Uncropped Images
How to Customize the Woo Products Module to Include Infinite Scrolling
Move Your WordPress Website To A New Host With No Downtime
Preload ET Icon fonts (modules.ttf) for Divi
How to Customize the Blog Module to Display Post's Custom Fields
Customizing Divi Blog module to change the order in Alphabetical order
How to Move the Blog Module to a Child Theme
How to use WPML to translate the Theme Builder Layout
Bottom fixed navigation which sticks to the top when the page is scrolled down
How To Add Mailchimp Groups To The Divi Optin Module
How to Add a Consent and Agreement Field to the Contact Form Module
Blog Module equal height grid "boxes" with JavaScript
How To Show / Hide Menu Items On Desktop Or Mobile Devices
Changing The Order Of The Divi Portfolio Items
Change The Video Module Overlay Play Icon With Image
How to enable Products and other post types in Divi's Search Module
How To Open The Social Links In A New Tab/Window
How to enable the Fixed Navigation Bar on Tablets and Mobile devices
Why Background Image Size Changes And Gets Cropped
How to Replace the Pipe " | " in the Blog Module Post's Meta
How To Make The Mega-Menu titles clickable in Extra
How to get masonry layout for archive / category pages
Warning: Error while sending QUERY packet
Customizing The Subject Of The Contact Form Module
How to Customize the WooCommerce Product Images
How to use the Contact Form "Message Pattern"
I Lost All My Divi Theme Options & Customizer Settings
How To Disable AJAX In The Blog Module
Wrong active menu items color on a one-page website
I can't upload WOFF / EOT / SVG font files in Divi
Sorry, you are not allowed to upload this file type.
Moving Contact Form Module To Child Theme
Applying CSS changes For A Specific Screen Resolution
How to Take a Backup of Your Website
How To Delete All Accounts From Bloom Or Divi Email Module
How to use the Divi Dot Navigation
My slider module isn't responsive
How to Find the Divi Version Installed on Your Website
Email isn't included in the Contact form message
Recreating Elegant Themes "Hover" example
How to Create a One-Page Website With Divi
How To Fix Slow Loading Websites
How to Fix Google Maps JavaScript API Error: RefererNotAllowedMapError
Integration Tab in Theme Options
How To Reduce Spacing In Divi
Opening Divi Modules In A Lightbox
Google Map Won't Load
How to Adjust Padding Across All Modules
How to Add Font-Awesome Social Icons to Divi’s Primary Menu
How to Scroll to and Open a Toggle with Anchors Link Located on the Same Page Using Divi
How to Create a Staging Site
How to create and use the "Ken Burns Effect" in Divi
Correct Translation Errors
The Custom CSS Option
How to fix the "Your Elegant Themes subscription has expired" error
How to change a global section / row / module to non-global
How to Add Zoom-In Hover Effect to the Image Module
How to change your website language for RTL support
How to Vertically Align Content in Divi
How to Build Extra Theme Homepage
Third-Party Plugin Conflict Troubleshooting
My text is wrapping / not looking good on Phones
This file should not be imported in this context
How to Enable the WordPress Classic Editor
Error When Updating, Can't Update
Premade Layout Packs Won't Load
Visual Builder Doesn't Load
My Website Looks Different in the Visual Builder
How to translate the Divi Theme
How to Prevent Gallery Images from Being Cropped
How to add CTA button to the header
How to change your logo when you scroll
Can't save Divi Builder content with WordFence plugin enabled.
Divi Header Jumping / Moving On Page Load
How to Recover Missing or Deleted Content on a Page
Can I use the Same API Key for More Than One Website?
Setting up your Primary Menu
Custom Header And Footer
How to Fix the Missing Video Background Error
What's the difference between Divi and the Divi Builder?
I can't download a zip file
Google Crawl error "et_core_page_resource="
MailChimp Troubleshooting
I don't get update notifications
Change Blog Module Columns number
Troubleshooting Plugin Conflicts
Equalize Pricing Tables Height
Text Formatting Changes When I Save
How To Add Additional CSS Classes To Divi Modules
Optimizing The Divi Layouts For Certain Mobile Devices
How to Fix the pclzip_err_bad_format Error
Website Looks Different After Updating Divi
How To Add A Dropdown Menu
How to Display a Different Logo on Mobile
How to Change the Footer Links in the Extra Theme
How to fix the HTTP image upload error
How to select a page as your homepage
How to Disable Top Tier Dropdown Menu Links
How to change your maximum upload file size
Divi Builder Module Visibility Option
How To Add A Favicon To Your Website
White Screen Of Death. My Website Crashed
Different Layout For Small Screens
Website Doesn't Look Good On Mobile
How to Optimize Background Images for Mobile Devices
How to Create a Full Screen Slider with Divi
How To Import Posts & Pages From One WordPress Website To Another
What is the ideal image size for Divi Websites?
How To Add More Social Icons To Divi Default Header And Footer
How to Fix a WordPress Site Stuck in Maintenance Mode
My Icons Are Broken
How To Fix “Error Establishing A Database Connection” In WordPress
How to Fix Disappearing Images on Your Website
How to Fix Builder Error: Could Not Be Displayed
Blog Featured Images Are Being Cropped
How to Change the Footer Credits in Divi
My Custom CSS Isn't Working
Comments not appearing on posts
Comments not appearing on pages
How to add "Add to Cart" button in Divi shop pages
How to add a site description under your logo
How to Fix Changes Not Saving in Divi Builder
How To Enable Pinch To Zoom On Mobile
The Divi Builder Disappeared
How to Fix Blog Page Not Updating When Using Divi Builder
Rows Aren't Full Width
How to Equalize Column Heights
How to Create a Child Theme for Divi
How to add more columns to Divi Builder
How to Reinstall the Divi Theme
Add Google Analytics & Other Tracking Codes To Your Website
Divi Builder Timeout Error
How to Fix the PHP Memory Limit Error
Oops it, looks like the Divi Builder failed to load
How to Fix Contact Form Email Sending Issues
How to Fix Mixed Content SSL Errors
500 Internal Server Error
How do I clear my browser cache?
How to Eliminate Separators in the Blog Module Post's Meta
How do I Activate the Divi Builder?
Our Support System Explained
Style contact form success/error message
Hiding contact form title on successful submission
Scroll up the contact form upon clicking on the submit button
How to Reposition the Published Date on Top of the Post's Featured Image in the Blog Module
How to Reposition the Category on Top of the Post's Featured Image in the Blog Module
How to Reposition the Author on Top of the Post's Featured Image in the Blog Module
How to Restore Deleted or Missing Theme Builder Templates
How to Add Breadcrumbs to Your Divi Website with RankMath
How to Add Vertical Divider Lines Between Divi Default Menu Items
How to Add Custom PHP Code in Divi
How to Roll Back Divi to a Previous Version
How to add Custom CSS to Divi
How to Add Google Analytics to Divi
How to Customize the 404 Page's Layout using Divi Theme Builder
How to Apply Custom CSS Code to a Single Page in Divi
How to Fix Missing Images and Text When Sharing Your Pages on Social Media
How to Troubleshoot the Divi Builder Timeout Error
How to Troubleshoot Divi Theme Builder: An Unknown Error Has Occurred
How to visually see all the Fonts available in Divi
How to update the Google Fonts list in Divi
How to recover access to your WordPress admin account if you forgot the login details
How to import sample products in WooCommerce
How to disable the AJAX pagination for the Blog module and update the page URL with the correct pagination URL
How to have numbered pagination on the Blog module
Do I Need To Install The Divi Builder plugin With Divi?
How to disable the Divi's Inline Text Editor
Importing a layout is stuck at 1%
How to add an attachment file option for the Contact Form module
How to customize the width of Divi columns
How to customize H1-H6 headings in Divi
How to prevent receiving empty emails from the Contact Form module
How to change the margin between posts in the Blog module
How to create a list of Related Posts for a single post page with Divi
How to add YouTube as a section background
How to migrate the Theme Customizer settings in Divi
How to make the Slider's module navigation arrows always visible
How to create a transparent and fixed Header layout that overlaps the page's content
How to remove the Image Title while the image is hovered
Calendar plugin for Divi
How to edit the default Divi Footer
How to add Social Share Icons to posts in the Blog module without a plugin
How to include image titles in the Lightbox window for the Gallery module
How to send the Contact Form's message to multiple e-mail addresses
How to replace the RSS feed icon with TikTok icon in the default Divi footer
How to change the Divi Visual Builder default View Mode
How to disable placeholder content for Divi modules
How to change the Divi Visual Builder Interaction mode
How to change the URL(permalink) of a page/post
How to install WordPress and Divi on localhost
How to turn the Blog module into a carousel using Slick Slider JS library
How to customize the Blog Module to include infinite scrolling
How to prevent horizontal page scrolling to the right
How to remove the website field on Divi's comments module
How to enable WordPress debug mode
How to add an Author Box on single posts
How to make a Masonry Blog layout using the Isotope JS library
How to disable elements animation
Is there a popup option within the Divi theme?
How to display the Email Opt-in module's fields inline
How to add a Hover Effect to any Divi element (Section, Row, Module)
How to change the default Background Gradient color stops
How to create a table
Why my website is not visible on Google
How to resolve a 500 error in Divi
How to get my site onto Google
How to fix missing Sections/Rows/Module on phones/tablets
How to resolve Fatal error: Uncaught Error: Call to undefined function get_header
How to add a single background to the entire website
How to remove the suffix number from the page's/post's URL
How To Download And Install Your Divi Builder Plugin
What cookies Divi uses
How to access the Divi's Changelog
How to Change the Position of the Visual Builder's Toolbar
How to create a Footer Reveal Effect without a plugin
Where should JavaScript (JS) code be added in Divi?
How to create a search results page
How to Add a Consent and Agreement Field to the Email Optin Module
Contact Form and Optin Module Spam Protection With reCAPTCHA V3
Line Appearing Below My Section Divider
Contact Form Miscellaneous
Turning "Woo Images" Into a Carousel
How to create a collapsable Mobile Menu while keeping the parent links active
How to change the Blog Module layout to have the featured image on the left and post info on the right
Changing Fixed Header Background And Size
Moving Filterable Portfolio Module To Child Theme
Moving Portfolio Module To Child Theme
Updating URL In Address Bar When Anchor Links Are Used
Adding Overlay To Video Background
How To Change Divi's Default Project Slug
Change the image shared on Facebook / LinkedIn / Twitter
How To Find Divi Shortcodes
Open Youtube or Vimeo videos in a popup using the Button module
Portfolio Images Are Being Cropped
Display Product Description On WooCommerce Shop/Category Pages And Divi Modules
Enable autoplay for videos
Replacing Default Alt Attribute In Image Module With WordPress Alt
Using Preloader Plugin
Add Current Post Title To Contact Form Email Body
Video Background With Gradient Background Over It
Stop background video on last frame
Using the Divi Builder on WooCommerce Cart/Checkout pages
How to Disable Lightbox On The Gallery Module
How can I recover my content if I lost it?
Improve the website's Page Speed Score
How to migrate your local website to a live server
Customize Blog Module - Read More Link Text
How to display the Cart icon on small screens
Tabs Module. Open A Page With A Certain Tab Opened
CSS Error Expected Brace, Unexpected Token
How To Upload Custom Fonts in Divi Builder?
How can I add a link to a specific section of the page?
Sending a copy to the sender with the Contact Form module.
Blog Module doesn't show Post Images when JetPack Plugin is active.
How to prevent the Video Module from showing General Public YouTube related Videos to be displayed after a video was played
How to import Theme Builder Packs
Divi Update Status