Elegant Themes

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I can't login to my account

You can reset your password and username from our login page.

I forgot my password or username

You can cancel your subscription at any time from our Members Area.

How do I cancel my subscription?

Is there a refund policy?

I forgot to cancel my subscription

You can get your API key from the Members Area.

How do I get my API key?

Where do I find my $50 marketplace credit?

Please read this article to see all eligible PayPal transactions.

Why can I not pay using PayPal?

Upgrading can be done by going to the offers page in our member's area.

How do I upgrade my account?

You can edit or view your invoice in our Members Area.

How do I get my invoice?

Our Accounts team can change your Elegant Themes username.

How do I change my username?

Do I lose my site if I don't renew my subscription?

Where do I get access to the perk discounts or Black Friday Cyber Monday Layout Packs?

Where do I get my Black Friday or Cyber Monday Prize?

I am a lifetime customer, what offers do I get during Black Friday?

What happens to my subscriptions when I repurchase a bundle offer?

Can I repurchase a bundle?

Are Divi Services available for Lifetime?

Navigate 2-Factor Authentication With Ease: Setup and Recovery

Securing Your Elegant Themes Account: A Step-by-Step Guide to Two-Factor Authentication

Device Linking enhances the security of your Elegant Themes Account by restricting access to trusted devices and preventing unauthorized access.

Keeping Your Elegant Themes Account Safe with Device Linking

This article provides answers to frequently asked questions about Elegant Themes' acquisition of DonDivi and how it impacts current customers.

Elegant Themes and DonDivi FAQ's

Accounts and Billing

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Elegant Themes Blog

Divi Facebook Group

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