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Account and Billing FAQ's
Account and Billing FAQ's
A curated list of the most commonly asked questions by Elegant Themes customers.
12 articles in this collection
Written by
Mitch
and
Kelsey
Why can I not pay using PayPal?
Please read this article to see all eligible PayPal transactions.
Written by
Kelsey
Updated over a week ago
How do I upgrade my account?
You upgrade your account to lifetime anytime
Written by
Mitch
Updated over a week ago
Why Does It Ask Me To Sign Up After I Already Paid?
Scroll down once you are logged into our Members Area.
Written by
Mitch
Updated over a week ago
I can't login to my account
Having log in problems? We can help you out!
Written by
Mitch
Updated over a week ago
I forgot my password or username
You can reset your password and username from our login page.
Written by
Mitch
Updated over a week ago
How do I get my invoice?
You can edit or view your invoice in our Members Area.
Written by
Mitch
Updated over a week ago
How do I get my API key?
You can get your API key from the Members Area.
Written by
Mitch
Updated over a week ago
How do I change my username?
Our Accounts team can change your username.
Written by
Mitch
Updated over a week ago
Do I lose my site if I don't renew my subscription?
Written by
Mitch
Updated over a week ago
How do I cancel my subscription?
You can cancel your subscription at any time from our Members Area.
Written by
Mitch
Updated over a week ago
I forgot to cancel my subscription
Written by
Mitch
Updated over a week ago
Is there a refund policy?
Written by
Mitch
Updated over a week ago