Account and Billing FAQ's
A curated list of the most commonly asked questions by Elegant Themes customers.
By Kelsey and 1 other2 authors12 articles
Why can I not pay using PayPal?
How do I upgrade my account?
Why Does It Ask Me To Sign Up After I Already Paid?
I can't login to my account
I forgot my password or username
How do I get my invoice?
How do I get my API key?
How do I change my username?
Do I lose my site if I don't renew my subscription?
How do I cancel my subscription?
I forgot to cancel my subscription
Is there a refund policy?