Go to Elegant Themes
All Collections
Account and Billing FAQ's

Account and Billing FAQ's

A curated list of the most commonly asked questions by Elegant Themes customers.

Mitch avatar Kelsey avatar
12 articles in this collection
Written by Mitch and Kelsey

Why can I not pay using PayPal?

Please read this article to see all eligible PayPal transactions.
Kelsey avatar
Written by Kelsey
Updated over a week ago

How do I upgrade my account?

You upgrade your account to lifetime anytime
Mitch avatar
Written by Mitch
Updated over a week ago

Why Does It Ask Me To Sign Up After I Already Paid?

Scroll down once you are logged into our Members Area.
Mitch avatar
Written by Mitch
Updated over a week ago

I can't login to my account

Having log in problems? We can help you out!
Mitch avatar
Written by Mitch
Updated over a week ago

I forgot my password or username

You can reset your password and username from our login page.
Mitch avatar
Written by Mitch
Updated over a week ago

How do I get my invoice?

You can edit or view your invoice in our Members Area.
Mitch avatar
Written by Mitch
Updated over a week ago

How do I get my API key?

You can get your API key from the Members Area.
Mitch avatar
Written by Mitch
Updated over a week ago

How do I change my username?

Our Accounts team can change your username.
Mitch avatar
Written by Mitch
Updated over a week ago

Do I lose my site if I don't renew my subscription?

Mitch avatar
Written by Mitch
Updated over a week ago

How do I cancel my subscription?

You can cancel your subscription at any time from our Members Area.
Mitch avatar
Written by Mitch
Updated over a week ago

I forgot to cancel my subscription

Mitch avatar
Written by Mitch
Updated over a week ago

Is there a refund policy?

Mitch avatar
Written by Mitch
Updated over a week ago