Elegant Themes

In some cases, importing a pre-made layout or a custom layout might get stuck <code>1%</code>. While this is unfortunate, there are a few reasons why that might happen:

The value of the <code>upload_max_filesize</code> PHP directive is less than the file size that is imported.

A firewall might prevent the importing process.

1. The value of the <code>upload_max_filesize</code> PHP directive is less than the file size that is imported.
2. A firewall might prevent the importing process.
3. Other server-related issues.

Ensure that the <code>upload_max_filesize</code> size is sufficient

Ensure the PHP directive <code>upload_max_filesize</code> is set to at least 64M.

Go to WordPress Dashboard → Divi → Support Center → System Status.

Check if everything is on green, especially the <code>upload_max_filesize</code>.

Ensure that the <code>memory_limit</code> and <code>max_execution_time</code> also have at least the recommended values.

1. Go to WordPress Dashboard → Divi → Support Center → System Status.
2. Check if everything is on green, especially the <code>upload_max_filesize</code>. 
 
 Divi's System Status
 
3. Ensure that the <code>memory_limit</code> and <code>max_execution_time</code> also have at least the recommended values.

Sometimes, the Sever's Firewall or a plugin's Firewall might prevent the importing process from working correctly.

Go to WordPress Dashboard → WordFence → Firewall → Manage WAF.

Set Learning Mode for Web Application Firewall Status.

Leave the Learning mode set for at least 48 hours. After that, set it back to Enabled and Protecting.

1. Go to WordPress Dashboard → WordFence → Firewall → Manage WAF. 
 
 WordFence Firewall settings
 
2. Set Learning Mode for Web Application Firewall Status. 
 
 WordFence Learning mode
 
3. Leave the Learning mode set for at least 48 hours. After that, set it back to Enabled and Protecting.

Some hosting companies use their own internal Firewalls. Check with your hosting support team for more details about the server's configuration.

Enabling <a href="https://app.intercom.com/a/apps/hrpt54hy/articles/articles/8548251/show" rel="nofollow noopener noreferrer" target="_blank">WordPress Debug mode</a> can help identify errors that prevent importing functionality.

Enable the <a href="https://app.intercom.com/a/apps/hrpt54hy/articles/articles/8548251/show" rel="nofollow noopener noreferrer" target="_blank">WordPress debug mode</a>.

Check the WordPress <code>debug.log</code> file in Divi → Support Center, in the Logs section at the bottom:

1. Enable the <a href="https://app.intercom.com/a/apps/hrpt54hy/articles/articles/8548251/show" rel="nofollow noopener noreferrer" target="_blank">WordPress debug mode</a>.
2. Try again to import the same layout.
3. Check the WordPress <code>debug.log</code> file in Divi → Support Center, in the Logs section at the bottom:

Ensure that the `upload_max_filesize` size is sufficient

Firewall protection

WordFence plugin

Server's Firewall

Other server-related errors

Ensure that the upload_max_filesize size is sufficient

Firewall protection

WordFence plugin

Server's Firewall

Other server-related errors

Ensure that the `upload_max_filesize` size is sufficient